Contact Us

Check out our FAQ below as it may answer your question right now. If not, feel free to contact us;


Phone: 844.420.4235

Frequently Asked Questions


We offer free 1st class shipping on all US orders including Alaska, Hawaii & Puerto Rico. There are paid expedited shipping options available too. International rates depend on location and size of package. 

Absolutely! Our items are shipped in brown boxes with no markings. Even the return name is discreet and simply listed as FBG. 

We use USPS and UPS.

Yes, we do provide tracking on all orders regardless of order size. You'll receive an email once we ship your order that includes your tracking number.

No, you don't need to be home to receive your package.

We ship orders within 1 business day (Monday - Friday) of being placed. For example, if you order on a Tuesday your item will ship by Wednesday but if you order on a Friday, Saturday or Sunday your order will be shipped by Monday. 

If you item has not shipped you can email us at or call 844-420-4235 with the updated address. If you package has already shipped we can't update the address. If the package is sent back to us we'll resend it to the correct address.

First, check the tracking and see the status. If it's still in transit just wait until the expected delivery date shown in tracking. If it shows "delivered" in the tracking you'll need to contact your local USPS. Also, make sure to look at the tracking details as USPS will sometimes add a note to where they left your package.

In case a package is missing we must be notified within 3 days of when the package was marked as "delivered"

If you opted for Route shipping insurance a replacement will be sent to you.

We ship from Manassas, Virginia which is right outside of Washington DC.

Although we package all items with great care there is still a slim chance that it may arrive damaged. We do offer Route shipping insurance on all packages. This protects packages from loss, theft or damage during shipping. Just take a picture of the unused piece and email it to us within 3 days and we'll send you a replacement.

Since we stock all of our items in our warehouse and ship within 1 business day you'll receive your item fast! 1st class shipping is usually between 3-5 business days after your item has been shipped. If you opt for the priority shipping the delivery time is usually 2-3 days. 

These times are estimates and can't be guaranteed due to unforeseen circumstances like weather, busy holidays etc.

Yes, we do ship international. Shipping rates depend on location and size of the package. There may be additional customs fees that you'll have to pay based on the receiving countries guidelines. It is the responsibility of the purchaser to make sure items will clear your countries customs. We are not responsible for any packages that do not clear customs and we will not issue refunds unless the packages are sent back to us.

Returns & Exchanges

If you are unhappy with your purchase, please let us know. We accept returns or exchanges on any unused item within 30 days of purchase. To find out more on our return policy click here.

To return your order you'll need to contact us using or 844-420-4235 for a RA number. We'll supply a return label so you can ship it back to use. Once we receive it and make sure its in new unused condition will issue the refund. Once we issue the refund it usually takes 3-7 business days for the bank to put the funds back. You can more out about our return process here.

We'll issue the refund once we've reviewed the product. After we issue the refund it usually takes 3-7 business days to be in your account but that depends on your bank or credit card company. If you don't have the funds in your account after we issue the refund you'll need to contact your bank or credit card company.

General Questions

We accept Visa, MasterCard, American Express & Discover.

We don't accept Paypal because of their policy and restrictions on smoking accessories.

AVS rejection is when the address you entered for the billing address is not the address that your credit card company/bank has on file. For example, if you moved recently and you haven't updated your billing address with the credit card company and you're entering your new address on the transaction that would cause it to be "AVS rejected". You would need to either A. contact your bank/credit card company and update your address or B. enter the billing address the credit card company has on file for the transaction. You can still have it shipped to a different address at check out.

Also, for every failed attempt the bank puts a temporary hold on your account. This is just a hold and will go away usually in 1-2 business days.

For every declined charge you attempt the bank puts a temporary hold on your account. This is just a temporary hold and is not actually charged. The bank will release the funds usually in 1-2 business days.

We are located right outside of Washington DC in Manassas, Virginia.

Customer support

Call us at 844.420.4235

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