Description
Payment & Security
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
How much is shipping?
We offer free standard shipping on all US orders including Hawaii, Alaska & Puerto Rico.
If you can't wait to get your piece we do offer paid expedited shipping options through UPS & USPS.
Do you ship international?
Yes, we offer reasonable rates for international shipping. We do recommend you check your countries import regulations on custom clearances and fees that you may be responsible for. Shipping times on average are 10 to 21 business days
How long will it take to ship my order?
We ship orders usually within 1 business day (Monday - Friday) of being placed. For example, if
We process and ship orders within 1 business day (Monday - Friday) after they are placed. For example:
- Orders placed on a Tuesday will ship by Wednesday.
- Orders placed on a Friday, Saturday, or Sunday will ship by the following Monday.
We offer free US standard shipping, which typically takes 3-6 business days*. If you need your order sooner, you can select an expedited shipping option, which usually takes 2-4 business days, depending on the destination.
*Shipping times to Hawaii and Alaska may be longer. Delivery estimates are not guaranteed and may be affected by weather, carrier delays, or other unforeseen issues.
How do you packages items?
We take great pride in making sure items arrive safe and sound. We use bubble wrap and if needed biodegradable packing peanuts.
What happens if an item is damaged?
If your item arrives damaged just take a picture of the unused item within 3 business days of receiving it and email us at Support@FatBud.com. We'll send you a replacement immediately. We may ask for the damaged item back in which we'll email you a pre-paid return label.
What happens if I entered the wrong address and the order was sent back to you?
If an order is returned to us due to an incorrect or incomplete shipping address, we will contact you once the package is received back at our facility to confirm the correct address.
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U.S. Orders: We will make one additional attempt to reship the order at no additional cost. If the order is returned a second time due to an incorrect address, the customer will be responsible for all additional shipping costs. If a refund is requested, the shipping charges from all previous shipment attempts will be deducted from the refund amount.
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International Orders: Customers are responsible for the shipping cost to resend the order if it is returned due to an incorrect address.
What if I have other questions about shipping?
If you have any other questions about our shipping policy please feel free to contact us at Support@FatBud.com or 844.420.4235
Learn about our FREE returns.
Easy 30-Day Returns
We want you to shop with confidence. If you're not completely happy with your order, we make returns simple.
Return any eligible unused item within 30 days of delivery for a refund or store credit.
Free U.S. Returns on Full-Price Items
We offer free return shipping on eligible full-price U.S. orders. International customers are responsible for return shipping costs.
No Restocking Fees
We never charge restocking fees.
Refund Options
Refunds are issued for the cost of the item. Optional upgraded shipping services selected at checkout are non-refundable.
Eligible returns may be refunded to your original payment method or issued as store credit.
Fast Refund Processing
Once your return is received, refunds and store credits are processed within 1–2 business days. Banks may take an additional 3–7 business days to post refunds.
Non-Returnable Items
The following items are final sale and cannot be returned:
- Used items
- Sale items
- Downstems
- Bong bowls
- Mystery boxes
- Subscription boxes
- Consumable products
- Insurance items
- Replacement or exchanged items
- Products marked as "color may vary" or "colors selected at random"
Products marked as "color may vary" or "colors selected at random" are offered at a discounted price because color selection is not available and are therefore final sale.
Need to Start a Return?
Contact our support team and we'll help you get started.
Email:
Support@FatBud.com
Phone:
844.420.4235
To protect against abuse, we reserve the right to limit or deny returns in rare cases of excessive or unusual return activity.