MarbleHead Pipe

How much is shipping?

We offer free standard shipping on all US orders including Hawaii, Alaska & Puerto Rico.

If you can't wait to get your piece we do offer paid expedited shipping options through UPS & USPS.

Do you ship international?  

Yes, we offer reasonable rates for international shipping. We do recommend you check your countries import regulations on custom clearances and fees that you may be responsible for. Shipping times on average are 10 to 21 business days

How long will it take to ship my order?

We ship orders usually within 1 business day (Monday - Friday) of being placed. For example, if 

We process and ship orders within 1 business day (Monday - Friday) after they are placed. For example:

• Orders placed on a Tuesday will ship by Wednesday.
• Orders placed on a Friday, Saturday, or Sunday will ship by the following Monday.

We offer free US standard shipping, which typically takes 3-6 business days. If you need your order sooner, you can select an expedited shipping option, which usually takes 2-4 business days, depending on the destination.

Please note: Unexpected delays, such as weather conditions or unforeseen issues, may affect shipping times.

How do you packages items?

We take great pride in making sure items arrive safe and sound. We use bubble wrap and if needed biodegradable packing peanuts. 

What happens if an item is damaged?

If your item arrives damaged just take a picture of the unused item within 3 business days of receiving it and email us at Support@FatBud.com. We'll send you a replacement immediately.  We may ask for the damaged item back in which we'll email you a pre-paid return label.

What happens if I entered the wrong address and the order was sent back to you?

We'll reach out to you after we've received the order and ask for your correct address. For US orders we'll make one more attempt to ship it to you at no additional cost. If we resend we can not offer free returns. For international order you will be responsible for the shipping fee to resend it.

What if I have other questions about shipping?

If you have any other questions about our shipping policy please feel free to contact us at Support@FatBud.com or 844.420.4235

Learn about our FREE returns.

Do you offer returns?

Yes, we offer returns on any unused item within 30 days of purchase. *

Who pays the return shipping?

For US orders we now offer FREE return shipping! For international orders you'll need to pay for the return shipping.*excludes Sale Items, downstems, Mystery & Subscription Boxes

Do you charge a restocking fee?

No!

How do refunds works?

Refunds are on the cost of the item (no expedited shipping you selected at purchase is refundable) and can be issued in the form of store credit or be put back on your credit card, whichever option you prefer. Once you start the return process we'll email you a return label.

How long does it take to get a refund?

Once we receive the returned item we'll issue a refund or credit within 1-2 business days. If you opted for a refund your bank may take an additional 3-7 business days to put the money back in your account.

How do I file a refund? 

Just contact us either by emailing Support@FatBud.com or by calling 844.420.4235

Learn about our FREE shipping.

*Sale Items, Mystery Boxes, Consumables, Items were color is marked as varies, Insurance items & Subscription boxes excluded. We don't offer refunds on replacement or exchanged items. All items must be in "new" condition

Policy Abuse Disclaimer: While we’re happy to offer free returns for occasional needs, we reserve the right to limit or deny free return shipping if the policy is being misused. As a small business, we offer these benefits to support genuine customer needs and appreciate your understanding.

Customer Error Disclaimer:
Please note that we do not offer free return shipping for orders placed with incorrect information (such as wrong item, size, color, or shipping address selected at checkout). Returns due to customer error will still be accepted if the item is unused and in new condition, but the customer is responsible for return shipping costs.