Frequently Asked Questions

We offer FREE standard shipping on all U.S. orders, including Alaska, Hawaii, and Puerto Rico. Expedited shipping options are also available for an additional fee.

International shipping rates vary based on the destination and package size. Shipping costs are calculated at checkout.

Absolutely! All orders are shipped in plain brown boxes with no identifying logos or product descriptions on the outside. Even our return address is discreet, displaying only "FBG" as the sender.

We typically ship orders via USPS, but may use UPS depending on the size of the package. Every order includes tracking which will be emailed to you once the package is shipped.

Once your shipping label is created, you'll receive an email with your tracking number so you can follow your package's journey.

No, you don't need to be home when your package arrives.

We typically process and ship orders within 1 business day. Many orders ship even sooner!

Orders placed on weekends or holidays are generally processed on the next business day.

If you entered an incorrect shipping address, please contact us as soon as possible at Support@FatBuddhaGlass.com or call 844-420-4235.

If your order hasn't shipped, we'll do our best to update the address before it leaves our warehouse.

Unfortunately, we cannot change the shipping address once a package has shipped. If the package is returned to us, we can arrange to resend it to the correct address.

First, check your tracking information for the latest delivery updates. If your package is still in transit, please allow until the estimated delivery date.

If tracking shows your package as delivered but you haven't received it, we recommend checking around your property, with household members, and with your local delivery carrier.

Please contact us within 3 days of the delivery confirmation if your package is missing.

If you purchased optional Navidium Shipping Protection, your order may qualify for a replacement under the protection policy.

We do not offer refunds for orders marked as delivered.

All orders are packed and shipped from our warehouse in Manassas, Virginia, just outside Washington, D.C.

We stock our products in-house, allowing us to process orders quickly and get your items on their way as soon as possible.

We take great care in packaging every order, especially our fragile glass products. However, accidents can occasionally happen during shipping.

If your item arrives damaged, please contact us within 3 days of delivery and include a clear photo of the entire damaged, unused product, including any accompanying bowl or accessories.

We also offer optional Navidium Shipping Protection at checkout, which provides additional protection against packages lost or damaged during transit.

We typically ship orders within 1 business day, and delivery times depend on the shipping method selected at checkout.

• Free standard shipping: Approximately 3–5 business days after shipment.
• Expedited shipping: Approximately 2–3 business days after shipment.

Please note that delivery times are estimates, not guarantees. Weather conditions, holidays, and carrier delays may occasionally affect delivery.

You'll receive tracking information by email once your order ships.

Yes! We offer international shipping to eligible destinations.

Shipping rates vary depending on the destination and package size. International orders may also be subject to customs duties, import taxes, or other fees imposed by the destination country.

Customers are responsible for any applicable customs charges and for ensuring that the products they order are permitted in their country.

We are not responsible for packages rejected or held by customs. Refunds for packages that do not clear customs are only considered if the items are returned to us.

We accept returns and exchanges on eligible, unused items within 30 days of purchase.

If you're not completely satisfied with your purchase, please contact us to arrange a return or exchange. All returned items must be in new, unused condition.

The following items are not eligible for returns or exchanges:

• Used products
• Sale and clearance items
• Mystery boxes
• Consumable products
• Downstems
• Products marked "Colors Vary" or "Randomly Selected"
• Shipping protection
• Subscription boxes

Please review product descriptions carefully before purchasing, especially for items with specific sizing requirements or randomly selected colors.

Unfortunately, no. For hygiene and safety reasons, we cannot accept returns or exchanges on used products.

All returned items must be in new, unused condition to qualify for a refund or exchange.

We carefully pack every order, but mistakes can occasionally happen!

If you receive an incorrect item or something is missing from your order, please contact us within 24 hours of delivery so we can help resolve the issue.

Please do not use any incorrectly shipped items. If a return is necessary, we'll provide a prepaid return shipping label.

Once we receive and inspect your returned item, we'll process your refund if it meets our return requirements.

After your refund has been issued, it typically takes 3–7 business days for the funds to appear in your account, depending on your bank or credit card provider.

We do not offer a warranty on used products.

However, if your item arrives damaged, please contact us within 3 days of delivery and include a clear photo of the entire damaged, unused product, including any accompanying accessories.

We'll review the issue and help determine the appropriate resolution.

To request a return or exchange, please contact us at support@fatbuddhaglass.com or call 844-420-4235 to obtain a Return Authorization (RA) number.

Once authorized, you can ship your unused item back to us following the provided instructions.

After we receive and inspect your return, we'll process your refund or exchange if the item meets our return requirements. Refunds typically appear in your account within 3–7 business days after being issued.

We accept all major credit cards, including Visa, Mastercard, American Express, and Discover.

We also offer Sezzle, which allows you to split your purchase into smaller, manageable payments over time. Simply select Sezzle at checkout to view your available payment options, subject to approval.

Unfortunately, we do not accept PayPal due to its policies and restrictions regarding smoking accessories.

You can securely complete your purchase using any of our accepted credit cards.

Fat Buddha Glass is located in Manassas, Virginia, just outside Washington, D.C.

We stock, package, and ship our products directly from our Virginia warehouse.

An AVS (Address Verification System) rejection occurs when the billing address entered at checkout doesn't match the address your bank or credit card issuer has on file.

To resolve this issue, you can either:

• Enter the billing address currently associated with your credit card.
• Contact your bank or credit card issuer to update your billing address.

Your billing and shipping addresses do not need to match. You can still have your order shipped to a different address.

If you've attempted to place an order multiple times and your payment was declined, you may notice multiple pending transactions on your account.

These are temporary authorization holds placed by your bank, not completed charges.

Your bank will automatically release these holds, usually within 1–2 business days, although the exact timing depends on your financial institution.

If the pending transactions remain longer than expected, please contact your bank or credit card issuer for assistance.