Empire Glassworks Icy Penguins Pipe

Shipping

We offer free standard shipping on all US orders including Hawaii, Alaska & Puerto Rico.If you can't wait to get your piece we do offer paid expedited shipping options through UPS & USPS.

Do you ship internationally?

Yes, we do ship international. Shipping rates depend on location and size of the package. There may be additional customs fees that you'll have to pay based on the receiving countries guidelines. It is the responsibility of the purchaser to make sure items will clear your countries customs. We are not responsible for any packages that do not clear customs and we will not issue refunds unless the packages are sent back to us..How long will it take to ship my order? We ship orders within 1 business day (Monday - Friday) of being placed. For example, if you order on a Tuesday your item will ship by Wednesday but if you order on a Friday, Saturday or Sunday your order will be shipped by Monday.

How do you package items?

We take great pride in making sure items arrive safe and sound. We use bubble wrap and if needed biodegradable packing peanuts in discreet boxes.

What happens if an item is damaged or incorrect?

If your item arrives damaged or is incorrect just take a picture of the unused item within 3 business days of receiving it and email us at Support@FatBud.com. We'll send you a replacement immediately.  We may ask for the damaged or incorrect item back in which we'll email you a pre-paid return label.

What happens if I entered the wrong address and the order was sent back to you?

We'll reach out to you after we've received the order and ask for your correct address. For US orders we'll make one more attempt to ship it to you at no additional cost. For international order you will be responsible for the shipping fee to resend it.

Return Policy

We offer returns on any unused item within 30 days of purchase. For US orders we offer FREE return shipping!

Do you charge a restocking fee?

No!

How are refunds processed?

Refunds are on the cost of the item (no expedited shipping you selected at purchase is refundable) and can be issued in the form of store credit or be put back on your credit card, whichever option you prefer. Once you start the return process we'll email you a return label.

How long does it take to get a refund?

Once we receive the returned item we'll issue a refund or credit within 1-2 business days. If you opted for a refund your bank may take an additional 3-7 business days to put the money back in your account.

How do I file a refund?

Just contact us either by emailing Support@FatBud.com or by calling 844.420.4235